I figure I should fulfill my public duty given the large amount of requests for the end of the aptly titled “Macbook Saga” and complete the story. Right, where had we left off …

My Macbook Pro was kindly couriered down to Mallusk for MacSys to begin the shipping proceedings. Almost immediately after it arrived, I got a phone call from Edd - who will feature quite heavily - asking once more for the back story, and assuring me he would confirm the complimentary repair and send it on. Minutes later, another call, Edd now informing me that my phone call had been marked as “Service Declined” and no record of a complimentary repair logged for the phone call with Apple the day before.

Long story short, Edd called Apple, Edd called me, Apple called me, I called Edd, Apple called Edd, and somewhere in the midst the mistake was met half way with Apple agreeing to replace the clamshell, so long as I met the cost of repair. By this stage, I’d chatted to Matt a few times and speaking to Edd totally reassured me that my machine was in good hands with MacSys, so I said I was happy to let them do the repair and return it as soon as they could.

The main motivation of this entry was to go back on myself somewhat with my comments on MacSys, and the blame for the problems I’d been having resting on a shoddy repair last time it was in with them. I acknowledge that it could have potentially been a number of things external to MacSys, and I let stories of previous problems with MacSys from friends fuel the presumption that it was solely their fault. On this occasion, my laptop came back in perfect condition (even cleaned?!), ready to pick up an hour after the part had arrived and with the repair fee waived in sympathy.

Bringing the problem to the attention of MacSys, instead of not and then complaining to anyone but, obviously doesn’t pay off. Doing the exact opposite (and I’d like to take a moment to thank the medium of blogging here), has put a very expensive laptop back in perfect working order for free.